Tuesday, October 17, 2017   Login 

WARRANTY POLICY

Effective immediately any ClearDrain System requiring diagnostic attention during its five (5) year warranty period will fall into one of two service option categories:

 

OPTION #1
Any modular component requiring replacement and/or service, our factory will ship Ground Service* new component pending the return and evaluation by our engineering department of component considered to be questionable.  The defective item must be returned to our facility not later than twenty (20) days after receipt of replacement.  If the defective item is not returned an Invoice will be generated.   Should returned item be found to be not performing as designed we will issue credit memo.  Should returned component be found to be functioning as designed  we will ship item back to user along with a letter of findings and an Invoice issued will be considered valid and payable. Only exception is the MIL Spec “O” rings which may be damaged from metal shavings from the wet tank (when the petcocks were installed) or compressor wear.  Two spare sets of MIL Spec “O” rings are included with each system and ride (attached) to the solenoid.
OPTION #2 Any modular component requiring replacement and/or service must be returned to our factory to be evaluated by our engineering dept. prior to any replacement being shipped. Should returned item be found to be functioning as designed we will ship item back to user along with a letter of findings.  Should returned component be found to be not functioning as designed we will repair/replace at no charge and ship back to user via Ground Service*. Only exception is the MIL Spec “O” rings which may be damaged from metal shavings from the wet tank (when the petcocks were installed) or compressor wear. Two spare sets of MIL Spec “O” rings are included with each system and ride (attached) to the solenoid.

 

NOTE: Any delivery service requested other than Ground Service will be billed to user.

 

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